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(WARNING)
RED MESSAGE (CAUTION)
AMBER MESSAGE (ADVISORY)
CYAN MESSAGE (STATUS)
WHITE MESSAGE Require immediate crew attention. These messages are accompanied by flashing master warning, triple chime attenson with or without voice message or dedicated tone. Require immediate crew awareness and future crew action may be required in the form of alternate system selection or performance limitation. These message are accompanied by flashing master caution and a single chime. Indicate safe or normal system operation which require crew awareness, over and above the dark cockpit philosophy. Indicate minor failures or reduction in systems capability, which require no crew action.

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04/26/21

Message Overview:

Message Name:

JEPPESEN CHART UPDATE NOT ACCEPTING SUBSCRIPTION CODE

Identifier: 462OBS001
Effectivity: AIRCRAFT 20501 - 20999
System: IFIS-5000
Associated CAS: None
System Description: 46-21-00
Schematic Diagram: 46-21-00
Wiring Diagram: 46-21-01 (20501 - 20999)
46-21-03 (20501 - 20999)

Message Description:

It is a known issue which is confirmed by Jeppesen that the subscription code could get cleared and no longer being accepted if the Jeppesen chart is loaded via Jeppesen Distribution Manager (JDM - a new software).

Possible Causes:

  • Jeppesen Distribution Manager (JDM)

Troubleshooting Tips:

Advisory Wire/Service Bulletin: None

Forum Articles/Infoservice/Newsletter:

Use Jeppesen Service Update Manager (JSUM) or CD instead of JDM.

Quick Links:

None

Troubleshooting Recommendations:

  1. Jeppesen Service Update Manager (JSUM) does not have this issue. Operators are suggested to download the chart database through JSUM or contact Jeppesen.
  2. Jeppesen Support

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