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(WARNING)
RED MESSAGE (CAUTION)
AMBER MESSAGE (ADVISORY)
CYAN MESSAGE (STATUS)
WHITE MESSAGE Require immediate crew attention. These messages are accompanied by flashing master warning, triple chime attenson with or without voice message or dedicated tone. Require immediate crew awareness and future crew action may be required in the form of alternate system selection or performance limitation. These message are accompanied by flashing master caution and a single chime. Indicate safe or normal system operation which require crew awareness, over and above the dark cockpit philosophy. Indicate minor failures or reduction in systems capability, which require no crew action.

For AOG assistance contact:

CRC Montreal (YUL)
Quick Links

04/26/21

Message Overview:

Message Name:

LCD MONITOR BLACK OR FLICKERS WHEN PLAYING A BLU-RAY

Identifier: 441OBS002
Effectivity: Aircraft 20501 - 20999
System: nice® HD Cabin Management System
Associated CAS: None
Reporting LRU: LCD2209-001-001
System Description: SmartFix Plus 44-00-00, TUG C-ABT207-UG-001
Schematic Diagram: TUG C-ABT207-UG-001
Wiring Diagram: SWDM W1002467113 CMS Power Distribution
SWDM W1004411113 CMS Network
SWDM W1004411133 CMS Control
SWDM W1004421113 Personal Control System

Message Description:

When playing a Blu-ray disc, the monitors turn dark or may flicker instead of displaying the Blu-ray content.

Possible Causes:

  • The inserted Blu-ray disc uses a new copy protection (Advanced Access Content System - AACS), which cannot be decoded by the currently installed or available System Software.
  • Monitor
  • HD Blu-ray Player

Troubleshooting Tips:

Advisory Wire/Service Bulletin:

Forum Articles/Infoservice/Newsletter:

More details in the nice® HD CMS/IFE system are available within the Lufthansa Technik document C-ABT207-UG-001, CL350 nice® HD Technical User Guide (TUG).

Quick Links:

Lufthansa Technik Technical User Guide (TUG) CL350 nice® HDC-ABT207-UG-001
Lufthansa Technik Software Load Procedure (SLP) CL350 nice® HDC-ABR142-UG-001

Troubleshooting Recommendations:

  1. Ensure CMS/IFE system is booted up completely (power on and wait for about 5 minutes to ensure proper system status reporting).
  2. Ensure system status to be reported "ready".
  3. In case another system status than "ready" is reported, follow the appropriate procedure.
  4. Ensure the display works properly by changing the video source (Navigate to media, video and selecting another available source, check that other sources (e.g. USB port or HDMI port) are displayed correctly).
  5. In case the display stays black for all inputs, exchange it.
  6. Change video source back to Blu-ray.
  7. Eject the currently playing Blu-ray.
  8. Insert a Blu-ray which has been released before 2015 and start to "play" it.
  9. If the Blu-ray is playing the content as expected, follow instructions of Observed Fault 'LCD shows Blu-ray Player Warning/Update Message'.
  10. If the Blu-ray released prior 2015 shows the same behavior as the first one, eject it.
  11. To check the disc drive of the Blu-ray Player, insert a DVD and start to "play" it.
  12. If the DVD shows same behavior as the Blu-rays, replace Blu-ray Player and repeat this procedure
  13. If all steps above do not fix the black screen when playing a Blu-ray, call Bombardier Customer Response Center (CRC) for further help.

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