Message Name:

PASSENGER CONTROL DISPLAYS 'FAILSAFE UPDATE' PAGE

Passenger Control displays 'failsafe update' page.

• Ethernet Interface Unit (EIU) 1
• Ethernet Interface Unit (EIU) 2
• The ID of the EIU connecting the Passenger Control has changed

1. Ensure the nice® HD system is booted up completely (power on and wait for about 10 minutes to ensure proper system status reporting).
2. USB stick with latest released system software.
3. Check if special requirements apply and ensure necessary tools are available in reference to Software Load Procedure for nice® HD on CL350 (C-ABR142-UG-001), chapter 3. e.g.: DRM update requires internet connection.

Advisory Wire/Service Bulletin:

• SB 350-44-001 - MODIFICATION - Cabin Management System (CMS) - System Configuration Database Software Update

Forum Articles/Infoservice/Newsletter:

• EIU3009-SIL44-0001 - Ethernet Interface Unit: Increased time required for device update
• EIU Replacement Checklist - Checklist for EIU3009-001-001 replacement

Use the button 'rotate screen' if the screen is displaying upside down.

• To check for release of updated System Software - Configuration Server Database (CSDB), please refer to Bombardier CIC webpage technical library, Service Bulletins for Challenger 350.
• Respective Lufthansa Technik "Engineering Bulletin Component" (EBC) documents are provided on this page as well.

More details in the nice® HD CMS/IFE system are available within the Lufthansa Technik document C-ABT207-UG-001, CL350 nice® HD Technical User Guide (TUG).

1. Please check if the [system software p/n] displayed is the latest released software for your aircraft.

   1. Proceed with step 2 if the latest revision is displayed.
   2. Proceed with step 3 if they do not match or [invalid] is displayed.

2. Press [CMS update] to start the update process of the appropriate unit. The unit will reboot and update its software automatically. The system GUI starts afterwards. Navigate then to the CMS equipment page on the Galley Control Panel and check the [system software] status. If the [system software] status is [ready] proceed with the requirements after Job Completion. Otherwise refer to the Software Load Procedure to complete the system update.
3. Connect the system software USB stick to the USB maintenance port and wait until the [system software p/n] shows [update available]. Select [system software], verify p/n, and press [update]. Wait until message [remove USB stick] appears. Remove the USB stick now and proceed with step 2.

   1. If the issue persists or occurs repeatedly, check the connector J1 of the unit to which the Passenger Control is connected for loose contacts and intermittent connections.

4. Consider replacing the unit.