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(WARNING)
RED MESSAGE (CAUTION)
AMBER MESSAGE (ADVISORY)
CYAN MESSAGE (STATUS)
WHITE MESSAGE Require immediate crew attention. These messages are accompanied by flashing master warning, triple chime attenson with or without voice message or dedicated tone. Require immediate crew awareness and future crew action may be required in the form of alternate system selection or performance limitation. These message are accompanied by flashing master caution and a single chime. Indicate safe or normal system operation which require crew awareness, over and above the dark cockpit philosophy. Indicate minor failures or reduction in systems capability, which require no crew action.

For AOG assistance contact:

CRC Montreal (YUL)
Quick Links

04/26/21

Message Overview:

Message Name:

PASSENGER CONTROL MONITOR BLACK WHEN PLAYING A BLU-RAY

Identifier: 441OBS014
Effectivity: Aircraft 20501 - 20999
System: nice® HD Cabin Management System
Associated CAS: None
Reporting LRU: GCP4110-001-001
System Description: SmartFix Plus 44-00-00, TUG C-ABT207-UG-001
Schematic Diagram: TUGC-ABT207-UG-001
Wiring Diagram: SWDM W1002467113 CMS Power Distribution
SWDM W1004411113 CMS Network
SWDM W1004411133 CMS Control
SWDM W1004421113 Personal Control System

Message Description:

When playing a Blu-ray the Display of the Passenger Control turns dark instead of displaying the Blu-ray content.

Possible Causes:

The inserted Blu-ray uses a new Copy Protection, which cannot be decoded by the currently installed or available System Software.

Required Conditions:

None

Troubleshooting Tips:

Advisory Wire/Service Bulletin:

  • AW300-44-0243 - Nice HD Blu-ray Player - Warning Message
  • SB 350-44-001 - MODIFICATION - Cabin Management System (CMS) - System Configuration Database Software Update

Forum Articles/Infoservice/Newsletter:

  • Service Information Letter BDP3009-SIL44-0001 - Blu-ray: explanation of AACS encryption warning message

  • To check for release of updated System Software - Configuration Server Database (CSDB), please refer to Bombardier CIC webpage technical library, Service Bulletins for Challenger 350.
  • Respective Lufthansa Technik "Engineering Bulletin Component" (EBC) documents are provided on this page as well.

More details in the nice® HD CMS/IFE system are available within the Lufthansa Technik document C-ABT207-UG-001, CL350 nice® HD Technical User Guide (TUG).

Quick Links:

Lufthansa Technik Technical User Guide (TUG) CL350 nice® HDC-ABT207-UG-001
Lufthansa Technik Software Load Procedure (SLP) CL350 nice® HDC-ABR142-UG-001

Troubleshooting Recommendations:

  1. Ensure that the CMS/IFE system is booted up completely (wait for about 5 minutes after power on to ensure proper system status reporting).
  2. On the Galley Control Panel (GCP), ensure that the system status is reported "ready".
  3. In case another system status than "ready" is reported, go to the related observed fault.
  4. Ensure that the display works properly by changing the video source (Navigate to media, video and selecting another available source, check that other sources (e.g. USB port or HDMI port) are displayed correctly).

    1. If the display stays black for all inputs, check power input and/or replace Passenger Control Unit.
    2. If the other video sources display properly, change video source back to Blu-ray and continue with next step.

  5. Eject the currently playing Blu-ray disc.
  6. Insert a Blu-ray disc which has been released before 2015 and start to "play" it.

    1. If the Blu-ray is playing the content as expected, follow instructions of Observed Fault 'Passenger Control Monitor displays Blu-ray Player Warning/Update Message'.
    2. If the Blu-ray released prior 2015 shows the same behavior as the first one, eject it.

  7. To check the disc drive of the Blu-ray Player, insert a DVD and start to "play" it.

    1. If the DVD shows same behavior as the Blu-rays, replace Blu-ray Player and repeat this procedure.
    2. If all steps above do not fix the black screen when playing a Blu-ray, contact the Bombardier Customer Response Center (CRC) for further help.

  8. Do close out.

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